Many thanks to all of our customers who completed our recent service survey. It was great to receive your feedback and find out that 89% of you would rate the service you get from Audio Visual Material as Very Good or Excellent.
There were a couple of areas that we need to address. Half our respondents could not remember seeing an account manager. Now we know some resellers are happy to liaise by phone or email. However, if you feel you would like a regular visit and are not getting one, please contact us and we will arrange it.
The other area was credit issues where 20% of you felt you were not kept informed of problem. We are reviewing our internal systems to resolve this, but should you encounter such an issue, please let us know so that we can sort the problem immediately for you.
We are also delighted to announce that the lucky prize draw winners were James Hickman of Claremont Group Interiors and Andy Hadleigh from Hadleigh Technical Support. Many congratulations, you both win a 3M MP180 pocket projector, which will be with you shortly.